Privacy Policy

1. Who we are

Navikin Inc (“Navikin”, “we”, “us” or “our”) is the organisation responsible for the personal information collected through the Navikin mobile application and related services.

Navikin is currently available only to users in Australia.

2. What personal information we collect

We only collect the information needed to operate the service:

When you create an account

• Email address
• Name (or the name you choose to use)
• Login credentials (handled securely via our authentication providers)

When you set up a Parent Profile

• Parent’s first name (or preferred name)
• Your relationship to the parent
• The Australian state or territory the parent lives in

When you use the app

• The type of situation you log (for example: fall, diagnosis, growing frailty, or death of a parent)
• The status of tasks (not started, done, or doesn’t apply)
• Basic technical information needed to run the app and send notifications (device type, operating system, and push notification token)

We do not collect or store:

• Copies of legal documents (Powers of Attorney, Wills, medical records, etc.)
• Bank account details, tax file numbers, or other financial account information
• Detailed medical information beyond the general situation you choose to log

3. Why we collect this information

We collect personal information so we can:

• Create and manage your account and Family/Parent Profile
• Generate a personalised workflow based on the parent’s jurisdiction and situation
• Remember what you have already completed so you are never asked the same thing twice
• Send you relevant reminders and notifications
• Improve the reliability and usefulness of the service

We only use your information for these purposes.

4. How we use and share information

We do not sell personal information.

We may share limited information with trusted service providers who help us operate the app (for example, secure hosting, authentication, and push notification delivery). These providers are only allowed to use the information to provide their service to us and are required to protect it.

We will only disclose personal information if required by Australian law or if necessary to protect the safety of a person.

5. Storage and security

Personal information is stored securely using industry-standard measures. Access is restricted to people who need it to operate the service.

Because the app is currently only available in Australia, we design our systems with Australian privacy expectations in mind.

6. How long we keep information

We keep your personal information only for as long as needed to provide the service and meet legal requirements. If you delete your account, we will delete or de-identify your personal information within a reasonable time, except where we are required by law to retain it.

7. Your rights

Under the Australian Privacy Principles you have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete your personal information (subject to any legal retention requirements)
• Lodge a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us using the details below.

8. How to contact us or make a complaint

If you have a question or complaint about how we handle personal information, please contact us first:

Email: privacy@navikin.com
Post: Navikin Inc, PO Box 222, Santa Monica, CA 90406, United States

We will respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available in the app and on our website. If we make significant changes, we will notify you through the app or by email.